Insights

DBWC & New Metrics launch a collaborative initiative combining mentorship & accelerator program to enrich mentees' expertise through intensive 6-week trainings.

New Metrics partners with Medallia to help organizations in KSA realize Vision 2030 objectives. Medallia, Inc, the global leader in customer and employee experience, launched […]

CX and ESG are not separate goals.They are intertwined and mutually reinforcing.They show that businesses can deliver exceptional CX while driving change.

Commitment to enhancing the student experience paves the way for a transformative educational journey, preparing students for future success and well-being.

At every step of the healthcare journey, patient experience plays a vital role in shaping outcomes, satisfaction, and overall well-being. 

Customer-centric digital disruptions can help businesses create amazing customer experiences, boost engagement, and gain a competitive edge.

Adaptive leadership is not a one-size-fits-all approach but rather a mindset and set of skills that enable leaders to thrive in the face of VUCA and contribute to success and sustainability.

Becoming a data-driven organization requires a strategic approach, organizational alignment, technological investments, and a commitment to ethical and responsible data practices.

Customer-centric strategies can lead to improved financial performance and bottom-line results. Satisfied and loyal customers tend to make repeat purchases, spend more over their lifetime, and become brand advocates, driving revenue growth and profitability.

Diversity, equity, and inclusion are essential pillars for organizations aiming to create an inclusive environment where everyone feels valued, respected, and empowered

Market research is transforming from a traditional approach into an advanced technology data-driven science.

How Tamimi Markets' prioritized exceptional customer experiences and implementing cutting-edge approaches in collaboration with New Metrics to elevate retail.

Leading insurance carriers use data and advanced analytics to reimagine risk evaluation, improve customer experience, and enhance efficiency

How present and future disruptors will shape the insurance industry.

Create Innovative products and services through design thinking.

Learn how digital transformation is revolutionizing the banking industry.

How AI is shaping Employee Experience.

Leverage VoC to drive customer experience.

Break barriers and empower women in customer experience.

Craft a customer-centric risk management approach.

Take your customer experience to the next level with a personalized omnichannel experience.

Create a more sustainable and equitable future.

Craft an experience value proposition for your business that stands out from competitors and drives long-term success.

How do we utilize the power of Emotions in Customer Experience?

What can companies do to support the mental health and well-being of their employees?

How is the accelerating digital transformation impacting citizen experience and service delivery in the government and public sector?

By Miriam Kugel As the world is trying to emerge from the Covid-19 pandemic, many company leaders are starting to prepare for the new reality […]

By Rami Haffar The complexity of the citizen experience: Transformation of the public sector is often perceived as a challenge. By its very nature, it […]

LinkedIn and New Metrics Talent Experts host a workforce transformation event to discuss the impact of the Great Reshuffle and Hybrid Work Paradox on organizational […]

New Metrics and OSHRM have joined forces to enable job seekers in Oman to take part in a comprehensive career-building learning program powered by “Opportunity […]

By Mounir Mekkaoui and Dezdemona Bakiasi Danat Al Emarat Hospital, a world-class hospital in Abu Dhabi specializing in woman’s and children’s health, is leading the […]

New Metrics received full ISO 9001:2015 accreditation for having a Quality Management System which complies with international standards and ISO 27001:2013 in Information Security Management Systems. Both certifications were […]

Leaders in experience management consultancy, New Metrics, have announced becoming a Recognized Training Provider (RTP) with the CXPA (Customer Experience Professionals Association) to allow customer […]

LinkedIn and New Metrics have joined forces through a formal partnership to drive scalable and hyper-targeted strategic upskilling and talent campaigns, enhance employee engagement and boost organizational growth.  […]

By Maya El-Haj After nine years of growing our operations and expanding our reach in the fields of experience management and capability building, New Metrics […]

We are pleased to announce that our Principal Consultant Rami Haffar has been selected as a judge for the Gulf Customer Experience Awards 2020. Now […]