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Empowering Your Customers: Creating a Personalized Omnichannel Experience
Insights
Take your customer experience to the next level with a personalized omnichannel experience.
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DBWC partners with New Metrics to enrich DBWC members’ expertise and business skills
News, Press ReleaseDBWC & New Metrics launch a collaborative initiative combining mentorship & accelerator program to enrich mentees' expertise through intensive 6-week trainings.Learn more -
Award-winning Medallia CX and EX Software Now Available on KSA Servers
NewsNew Metrics partners with Medallia to help organizations in KSA realize Vision 2030 objectives. Medallia, Inc, the global leader in customer and employee experience, launched […]Learn more -
Breaking Barriers and Driving Innovation
InsightsCreate a more sustainable and equitable future.Learn more -
Creating a Sustainable Experience Value Proposition: The Path Forward
InsightsCraft an experience value proposition for your business that stands out from competitors and drives long-term success.Learn more -
Customer Experience: An Empathic Approach
InsightsHow do we utilize the power of Emotions in Customer Experience?Learn more -
7 Ways to Improve Mental Health in the Workplace
InsightsWhat can companies do to support the mental health and well-being of their employees?Learn more -
Driving Change in the Public Sector
InsightsHow is the accelerating digital transformation impacting citizen experience and service delivery in the government and public sector?Learn more -
See your New Normal with Scenario Planning
InterviewsBy Miriam Kugel As the world is trying to emerge from the Covid-19 pandemic, many company leaders are starting to prepare for the new reality […]Learn more -
Citizen Experience in the Public Sector: Breaking Down the Silos
InsightsBy Rami Haffar The complexity of the citizen experience: Transformation of the public sector is often perceived as a challenge. By its very nature, it […]Learn more -
The Great Talent Reshuffle and Hybrid Work Paradox: Challenge or Opportunity?
EventsLinkedIn and New Metrics Talent Experts host a workforce transformation event to discuss the impact of the Great Reshuffle and Hybrid Work Paradox on organizational […]Learn more -
LinkedIn, New Metrics, and OSHRM join forces to optimize job seeker career prospects in Oman through the “Learn for A Brighter Future” initiative
NewsNew Metrics and OSHRM have joined forces to enable job seekers in Oman to take part in a comprehensive career-building learning program powered by “Opportunity […]Learn more -
Leveraging the Voice of the Patient to Improve Operational Effectiveness
NewsBy Mounir Mekkaoui and Dezdemona Bakiasi Danat Al Emarat Hospital, a world-class hospital in Abu Dhabi specializing in woman’s and children’s health, is leading the […]Learn more -
New Metrics Receives ISO Certifications for Quality Management and Information Security
NewsNew Metrics received full ISO 9001:2015 accreditation for having a Quality Management System which complies with international standards and ISO 27001:2013 in Information Security Management Systems. Both certifications were […]Learn more -
New Metrics Adds an Industry-Leading Certification Layer to CX Academy Through CXPA’s Recognition
NewsLeaders in experience management consultancy, New Metrics, have announced becoming a Recognized Training Provider (RTP) with the CXPA (Customer Experience Professionals Association) to allow customer […]Learn more -
LinkedIn and New Metrics Partner to Drive Human-Centric Digital Transformation Across EMEA
NewsLinkedIn and New Metrics have joined forces through a formal partnership to drive scalable and hyper-targeted strategic upskilling and talent campaigns, enhance employee engagement and boost organizational growth. […]Learn more -
New Brand, New Chapter, New Metrics.
NewsBy Maya El-Haj After nine years of growing our operations and expanding our reach in the fields of experience management and capability building, New Metrics […]Learn more -
New Metrics to Judge CX Awards in Dubai
Events, NewsWe are pleased to announce that our Principal Consultant Rami Haffar has been selected as a judge for the Gulf Customer Experience Awards 2020. Now […]Learn more