Resources
Find out what’s been happening...
Filter
Citizen Experience in the Public Sector: Breaking Down the Silos
Insights
By Rami Haffar The complexity of the citizen experience: Transformation of the public sector is often perceived as a challenge. By its very nature, it […]
-
Award-winning Medallia CX and EX Software Now Available on KSA Servers
NewsNew Metrics partners with Medallia to help organizations in KSA realize Vision 2030 objectives. Medallia, Inc, the global leader in customer and employee experience, launched […]Learn more -
See your New Normal with Scenario Planning
InterviewsBy Miriam Kugel As the world is trying to emerge from the Covid-19 pandemic, many company leaders are starting to prepare for the new reality […]Learn more -
The Great Talent Reshuffle and Hybrid Work Paradox: Challenge or Opportunity?
EventsLinkedIn and New Metrics Talent Experts host a workforce transformation event to discuss the impact of the Great Reshuffle and Hybrid Work Paradox on organizational […]Learn more -
LinkedIn, New Metrics, and OSHRM join forces to optimize job seeker career prospects in Oman through the “Learn for A Brighter Future” initiative
NewsNew Metrics and OSHRM have joined forces to enable job seekers in Oman to take part in a comprehensive career-building learning program powered by “Opportunity […]Learn more -
Leveraging the Voice of the Patient to Improve Operational Effectiveness
NewsBy Mounir Mekkaoui and Dezdemona Bakiasi Danat Al Emarat Hospital, a world-class hospital in Abu Dhabi specializing in woman’s and children’s health, is leading the […]Learn more -
New Metrics Receives ISO Certifications for Quality Management and Information Security
NewsNew Metrics received full ISO 9001:2015 accreditation for having a Quality Management System which complies with international standards and ISO 27001:2013 in Information Security Management Systems. Both certifications were […]Learn more -
New Metrics Adds an Industry-Leading Certification Layer to CX Academy Through CXPA’s Recognition
NewsLeaders in experience management consultancy, New Metrics, have announced becoming a Recognized Training Provider (RTP) with the CXPA (Customer Experience Professionals Association) to allow customer […]Learn more -
LinkedIn and New Metrics Partner to Drive Human-Centric Digital Transformation Across EMEA
NewsLinkedIn and New Metrics have joined forces through a formal partnership to drive scalable and hyper-targeted strategic upskilling and talent campaigns, enhance employee engagement and boost organizational growth. […]Learn more -
New Brand, New Chapter, New Metrics.
NewsBy Maya El-Haj After nine years of growing our operations and expanding our reach in the fields of experience management and capability building, New Metrics […]Learn more -
New Metrics to Judge CX Awards in Dubai
Events, NewsWe are pleased to announce that our Principal Consultant Rami Haffar has been selected as a judge for the Gulf Customer Experience Awards 2020. Now […]Learn more -
New Metrics Launches Patient Experience Program in UAE
NewsWe are delighted to announce our new project with Danat Al Emarat, a world-class specialty women and children’s hospital located in Abu Dhabi. Together with […]Learn more