Discover curated case studies we’ve put together.
CURATED CASE STUDIES
Transforming Oman’s leading Telco company
By partnering with New Metrics, this leading telco company saw a reduction in development costs and an increase in customer satisfaction nationwide.
Boosting EX for an International Aviation Leader
With the New Metrics programme, this aviation company achieved an increase in employee engagement while reducing employee churn rate.
A NEW CX MINDSET FOR A LEADING FINANCIAL INSTITUTION
With the shift in employee mindset brought by New Metrics CX Transformation Programme, this financial institution transitioned from a customer sensitive to a customer-driven maturity level.
EMPOWERING EX FOR A NATIONAL ELECTRICITY COMPANY
The employee experience journey designed by New Metrics changed and developed workplace culture at this leading electricity company, increasing employee engagement.
ROCKET LAUNCH CASE STUDY
A regional leader in the telecoms industry wanted to improve customer loyalty, become more consumer-centric, confidently respond to a new market entrant threat and launch new products faster.