Why Experience Management (XM) Technology and Advisory?
We live in an era where digital innovation is evolving faster than businesses can adapt.
Partnering with leading technology providers, we advise, implement and optimise a number of the world’s most complex technology projects. Using strategic tools, we convert digital disruption into opportunities, driving product strategies, enabling innovation and improving business performance – all whilst creating competitive advantages to enhance revenue.
OUR BUSINESS GROWTH ACCELERATORS
We build, implement and advise customers on all aspects of CX. With an understanding of business requirements and technical constraints, we utilise our exceptional industry expertise to enhance your consumers’ loyalty.
We strategise, implement and maintain sales solutions. Accommodating customer personalisation and back-end sales operations, our builds integrate with eCommerce or web platforms.
Social Listening and Management
Monitoring engagement across social and web platforms, we manage your feeds across all channels, designing strategies which adhere to the business rules that govern social media content publishing – and maximise revenue.
System Integration & Automation
No more software silos and repetitive tasks. We assess your business processes and provide the best integration solution across teams, units and departments.
Marketing Management Suite
Brand experience experts offer personalised enhancement of all touchpoints. We advise on the strategy, management and implementation of necessary innovations and integrate your MarTech stack for you to reach full marketing transformation.
Advanced AI Analytics
Analysing voice conversations, verbatim, and text conversations across 28 languages, we use the latest advances in AI and Machine learning. To gain deeper insight, the analysis is visualised and correlated with your experience and operational data.
Conversational design and implementation supports your business needs, transforming chat services into meaningful assets that get the best out of your interactions and deliver great customer experiences.
Enhance customer retention and increase life time value by implementing our comprehensive loyalty solutions. We devise a retention strategy and align it with your business objectives. Whether purchasing, referring friends, or connecting to your social media channels, we empower you to reward your customers throughout their brand journey.