Insights
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The Great Talent Reshuffle and Hybrid Work Paradox: Challenge or Opportunity?
EventsLinkedIn and New Metrics Talent Experts host a workforce transformation event to discuss the impact of the Great Reshuffle and Hybrid Work Paradox on organizational […]Learn more -
ESG and CX Integration for a Sustainable Future
InsightsCX and ESG are not separate goals.They are intertwined and mutually reinforcing.They show that businesses can deliver exceptional CX while driving change.Learn more -
What is Student Experience and Why is it Important?
InsightsCommitment to enhancing the student experience paves the way for a transformative educational journey, preparing students for future success and well-being.Learn more -
Enhancing Patient Experience for Improved Healthcare
InsightsAt every step of the healthcare journey, patient experience plays a vital role in shaping outcomes, satisfaction, and overall well-being.Learn more -
Navigating Digital Disruptions in the Age of Technology
InsightsCustomer-centric digital disruptions can help businesses create amazing customer experiences, boost engagement, and gain a competitive edge.Learn more -
Adaptive Leadership: Navigating a VUCA World
InsightsAdaptive leadership is not a one-size-fits-all approach but rather a mindset and set of skills that enable leaders to thrive in the face of VUCA and contribute to success and sustainability.Learn more -
How Data-Driven Organizations Drive Success
InsightsBecoming a data-driven organization requires a strategic approach, organizational alignment, technological investments, and a commitment to ethical and responsible data practices.Learn more -
The Importance of Customer-Centricity in the Digital Era
InsightsCustomer-centric strategies can lead to improved financial performance and bottom-line results. Satisfied and loyal customers tend to make repeat purchases, spend more over their lifetime, and become brand advocates, driving revenue growth and profitability.Learn more -
Fostering Diversity, Equity and Inclusion in the Workplace
InsightsDiversity, equity, and inclusion are essential pillars for organizations aiming to create an inclusive environment where everyone feels valued, respected, and empoweredLearn more -
How Technology is Transforming Market Research
InsightsMarket research is transforming from a traditional approach into an advanced technology data-driven science.Learn more -
Retail of the Future – Interview with Ghadah Al Talal
InterviewsHow Tamimi Markets' prioritized exceptional customer experiences and implementing cutting-edge approaches in collaboration with New Metrics to elevate retail.Learn more -
Analytics in Insurance Customer Experience
InterviewsLeading insurance carriers use data and advanced analytics to reimagine risk evaluation, improve customer experience, and enhance efficiencyLearn more -
The Future of the Insurance Industry
InsightsHow present and future disruptors will shape the insurance industry.Learn more -
From Ideas to Innovation: How Design Thinking Can Drive Business Success
InsightsCreate Innovative products and services through design thinking.Learn more -
Digital Transformation in Banks: Impact and Roadmap
InsightsLearn how digital transformation is revolutionizing the banking industry.Learn more -
The Future of Work: AI and its Impact on Employee Experience
InsightsHow AI is shaping Employee Experience.Learn more -
The Power of VoC in Driving Customer-Centricity
InsightsLeverage VoC to drive customer experience.Learn more -
Why Women Leaders in Customer Experience Matter
InsightsBreak barriers and empower women in customer experience.Learn more -
Risk Management in the Era of Customer-Centricity
InsightsCraft a customer-centric risk management approach.Learn more -
Empowering Your Customers: Creating a Personalized Omnichannel Experience
InsightsTake your customer experience to the next level with a personalized omnichannel experience.Learn more -
Breaking Barriers and Driving Innovation
InsightsCreate a more sustainable and equitable future.Learn more -
Creating a Sustainable Experience Value Proposition: The Path Forward
InsightsCraft an experience value proposition for your business that stands out from competitors and drives long-term success.Learn more -
Customer Experience: An Empathic Approach
InsightsHow do we utilize the power of Emotions in Customer Experience?Learn more -
DBWC partners with New Metrics to enrich DBWC members’ expertise and business skills
News, Press ReleaseDBWC & New Metrics launch a collaborative initiative combining mentorship & accelerator program to enrich mentees' expertise through intensive 6-week trainings.Learn more -
7 Ways to Improve Mental Health in the Workplace
InsightsWhat can companies do to support the mental health and well-being of their employees?Learn more -
Driving Change in the Public Sector
InsightsHow is the accelerating digital transformation impacting citizen experience and service delivery in the government and public sector?Learn more -
See your New Normal with Scenario Planning
InterviewsBy Miriam Kugel As the world is trying to emerge from the Covid-19 pandemic, many company leaders are starting to prepare for the new reality […]Learn more -
Citizen Experience in the Public Sector: Breaking Down the Silos
InsightsBy Rami Haffar The complexity of the citizen experience: Transformation of the public sector is often perceived as a challenge. By its very nature, it […]Learn more -
Award-winning Medallia CX and EX Software Now Available on KSA Servers
NewsNew Metrics partners with Medallia to help organizations in KSA realize Vision 2030 objectives. Medallia, Inc, the global leader in customer and employee experience, launched […]Learn more -
New Metrics to Judge CX Awards in Dubai
Events, NewsWe are pleased to announce that our Principal Consultant Rami Haffar has been selected as a judge for the Gulf Customer Experience Awards 2020. Now […]Learn more -
New Metrics to Host EX Workshop at OSHRM 2019
Events, NewsWe are excited to announce that New Metrics will once again take part in the annual Omani Society for Human Resource Management (OSHRM) Conference happening […]Learn more -
New Metrics to Host Hacking HR Muscat Chapter Launch
Events, NewsHacking HR Muscat Chapter is about to launch! As a company passionate about HR, New Metrics is keen to get on-board and help spread the […]Learn more -
Social Marketing Workshop Coming Soon
Events, NewsOur next open workshop on Social Marketing is now open for registrations. Rob Thurner, digital strategist and lead trainer for the GOOGLE DIGITAL ACADEMY will […]Learn more -
British Embassy Muscat Applauds Omantel Marketing Visit to UK
Events, NewsA delegation of marketing professionals and senior management from Omantel together with New Metrics have met with the Department for International Trade staff at the […]Learn more -
Succession Planning & Omanisation Workshop Coming Soon to Muscat
Events, NewsIn 2011, Steve Jobs was diagnosed with cancer. When the news became public, Apple stocks dropped by 6% wiping $32 Billion off the company’s value. […]Learn more -
Google Approved Trainer to Deliver Digital Marketing Workshop in Muscat
Events, NewsIn our rapidly changing world, digital represents the future direction and true value of the marketing industry. Brand reputation can be built or destroyed instantaneously. […]Learn more -
Coming Soon – Emotional Intelligence Open Workshop in Muscat
Events, NewsDid you know that 60 percent of employee high performance is rational and 40 percent is emotional? This means that Emotional Intelligence – the ability […]Learn more