Insights

By Miriam Kugel As the world is trying to emerge from the Covid-19 pandemic, many company leaders are starting to prepare for the new reality […]

Create Innovative products and services through design thinking.

Learn how digital transformation is revolutionizing the banking industry.

How AI is shaping Employee Experience.

Leverage VoC to drive customer experience.

Break barriers and empower women in customer experience.

Craft a customer-centric risk management approach.

Take your customer experience to the next level with a personalized omnichannel experience.

Create a more sustainable and equitable future.

Craft an experience value proposition for your business that stands out from competitors and drives long-term success.

How do we utilize the power of Emotions in Customer Experience?

DBWC & New Metrics launch a collaborative initiative combining mentorship & accelerator program to enrich mentees' expertise through intensive 6-week trainings.

What can companies do to support the mental health and well-being of their employees?

How is the accelerating digital transformation impacting citizen experience and service delivery in the government and public sector?

By Rami Haffar The complexity of the citizen experience: Transformation of the public sector is often perceived as a challenge. By its very nature, it […]

LinkedIn and New Metrics Talent Experts host a workforce transformation event to discuss the impact of the Great Reshuffle and Hybrid Work Paradox on organizational […]

New Metrics partners with Medallia to help organizations in KSA realize Vision 2030 objectives. Medallia, Inc, the global leader in customer and employee experience, launched […]

By Mira El-Haj How is the Ministry of Municipal and Rural Affairs (MOMRA) changing the perception of the public sector and delivering the best customer experience for the Saudi citizens?

By Maya El-Haj There is no doubt that we live in unprecedented times where the challenges of the pandemic will be experienced for considerably longer […]

By Maya El-Haj If the healthcare sector is to shift towards a patient-centric model successfully, it will first need to break down and assess the […]

New Metrics Director Miriam Kugel is featured on the latest episode of “ASPIRAformance™ Resilience in the Time of Coronavirus” with Wael Zaki. Miriam is a […]

Once upon a time, the word leadership was reserved for certain individuals.  Today we see the term moving beyond just a role, applied instead to […]

“It is not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change.”  Charles Darwin Our world […]

What inspired you to pursue a career in HR? I began working in HR by chance.  My first position was as a recruitment assistant; a […]

By Mohamed El-Hinnawi “Hard work does not guarantee success, but no success is possible without hard work”  Dr. T.P. Chia. This quote is applicable to […]