Insights

How Tamimi Markets' prioritized exceptional customer experiences and implementing cutting-edge approaches in collaboration with New Metrics to elevate retail.

Leading insurance carriers use data and advanced analytics to reimagine risk evaluation, improve customer experience, and enhance efficiency

By Miriam Kugel As the world is trying to emerge from the Covid-19 pandemic, many company leaders are starting to prepare for the new reality […]

Adapting the latest employee experience trends from hybrid work models, AI integration, and upskilling to technology-driven well-being is strategic for organizational success.

The future of CX dictates adapting to key trends that are poised to lead, providing customers with truly resonating experiences.

Companies can enhance engagement, productivity, and retention by visualizing and addressing each stage of an employee journey, from attraction to separation.

Organizations must prioritize the employee experience. This entails not only addressing the specific needs and preferences of remote and hybrid workers but also ensuring they feel valued, well-supported, and connected to the organization's mission and culture.

Humanizing the digital experience creates more empathetic, personalized, and engaging interactions between technology and users.

Hyperpersonalization reshapes customer engagement with unique, data-driven experiences for lasting satisfaction and loyalty.

By crafting each facet of the brand experience, businesses can create an immersive narrative that resonates with customers and fosters loyalty.

Riyadh's citizen-centric approach and Abdulaziz Alosime's visionary leadership are shaping a vibrant future aligned with Saudi Arabia's Vision 2030.

A sustainable employee experience fosters a culture of purpose, innovation, and resilience that benefits employees, the organization, and society.

CX and ESG are not separate goals.They are intertwined and mutually reinforcing.They show that businesses can deliver exceptional CX while driving change.

Commitment to enhancing the student experience paves the way for a transformative educational journey, preparing students for future success and well-being.

At every step of the healthcare journey, patient experience plays a vital role in shaping outcomes, satisfaction, and overall well-being. 

Customer-centric digital disruptions can help businesses create amazing customer experiences, boost engagement, and gain a competitive edge.

Adaptive leadership is not a one-size-fits-all approach but rather a mindset and set of skills that enable leaders to thrive in the face of VUCA and contribute to success and sustainability.

Becoming a data-driven organization requires a strategic approach, organizational alignment, technological investments, and a commitment to ethical and responsible data practices.

Customer-centric strategies can lead to improved financial performance and bottom-line results. Satisfied and loyal customers tend to make repeat purchases, spend more over their lifetime, and become brand advocates, driving revenue growth and profitability.

Diversity, equity, and inclusion are essential pillars for organizations aiming to create an inclusive environment where everyone feels valued, respected, and empowered

Market research is transforming from a traditional approach into an advanced technology data-driven science.

How present and future disruptors will shape the insurance industry.

Create Innovative products and services through design thinking.

Learn how digital transformation is revolutionizing the banking industry.

How AI is shaping Employee Experience.

Leverage VoC to drive customer experience.

Break barriers and empower women in customer experience.

Craft a customer-centric risk management approach.

Take your customer experience to the next level with a personalized omnichannel experience.

Create a more sustainable and equitable future.

Craft an experience value proposition for your business that stands out from competitors and drives long-term success.

How do we utilize the power of Emotions in Customer Experience?

DBWC & New Metrics launch a collaborative initiative combining mentorship & accelerator program to enrich mentees' expertise through intensive 6-week trainings.

What can companies do to support the mental health and well-being of their employees?

How is the accelerating digital transformation impacting citizen experience and service delivery in the government and public sector?

By Rami Haffar The complexity of the citizen experience: Transformation of the public sector is often perceived as a challenge. By its very nature, it […]

LinkedIn and New Metrics Talent Experts host a workforce transformation event to discuss the impact of the Great Reshuffle and Hybrid Work Paradox on organizational […]

New Metrics partners with Medallia to help organizations in KSA realize Vision 2030 objectives. Medallia, Inc, the global leader in customer and employee experience, launched […]

By Mira El-Haj How is the Ministry of Municipal and Rural Affairs (MOMRA) changing the perception of the public sector and delivering the best customer experience for the Saudi citizens?

By Maya El-Haj There is no doubt that we live in unprecedented times where the challenges of the pandemic will be experienced for considerably longer […]

By Maya El-Haj If the healthcare sector is to shift towards a patient-centric model successfully, it will first need to break down and assess the […]

New Metrics Director Miriam Kugel is featured on the latest episode of “ASPIRAformance™ Resilience in the Time of Coronavirus” with Wael Zaki. Miriam is a […]

Once upon a time, the word leadership was reserved for certain individuals.  Today we see the term moving beyond just a role, applied instead to […]

“It is not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change.”  Charles Darwin Our world […]