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See your New Normal with Scenario Planning
InterviewsBy Miriam Kugel As the world is trying to emerge from the Covid-19 pandemic, many company leaders are starting to prepare for the new reality […]Learn more -
From Ideas to Innovation: How Design Thinking Can Drive Business Success
InsightsCreate Innovative products and services through design thinking.Learn more -
Digital Transformation in Banks: Impact and Roadmap
InsightsLearn how digital transformation is revolutionizing the banking industry.Learn more -
The Future of Work: AI and its Impact on Employee Experience
InsightsHow AI is shaping Employee Experience.Learn more -
The Power of VoC in Driving Customer-Centricity
InsightsLeverage VoC to drive customer experience.Learn more -
Why Women Leaders in Customer Experience Matter
InsightsBreak barriers and empower women in customer experience.Learn more -
Risk Management in the Era of Customer-Centricity
InsightsCraft a customer-centric risk management approach.Learn more -
Empowering Your Customers: Creating a Personalized Omnichannel Experience
InsightsTake your customer experience to the next level with a personalized omnichannel experience.Learn more -
Breaking Barriers and Driving Innovation
InsightsCreate a more sustainable and equitable future.Learn more -
Creating a Sustainable Experience Value Proposition: The Path Forward
InsightsCraft an experience value proposition for your business that stands out from competitors and drives long-term success.Learn more -
Customer Experience: An Empathic Approach
InsightsHow do we utilize the power of Emotions in Customer Experience?Learn more -
DBWC partners with New Metrics to enrich DBWC members’ expertise and business skills
News, Press ReleaseDBWC & New Metrics launch a collaborative initiative combining mentorship & accelerator program to enrich mentees' expertise through intensive 6-week trainings.Learn more -
7 Ways to Improve Mental Health in the Workplace
InsightsWhat can companies do to support the mental health and well-being of their employees?Learn more -
Driving Change in the Public Sector
InsightsHow is the accelerating digital transformation impacting citizen experience and service delivery in the government and public sector?Learn more -
Citizen Experience in the Public Sector: Breaking Down the Silos
InsightsBy Rami Haffar The complexity of the citizen experience: Transformation of the public sector is often perceived as a challenge. By its very nature, it […]Learn more -
The Great Talent Reshuffle and Hybrid Work Paradox: Challenge or Opportunity?
EventsLinkedIn and New Metrics Talent Experts host a workforce transformation event to discuss the impact of the Great Reshuffle and Hybrid Work Paradox on organizational […]Learn more -
Award-winning Medallia CX and EX Software Now Available on KSA Servers
NewsNew Metrics partners with Medallia to help organizations in KSA realize Vision 2030 objectives. Medallia, Inc, the global leader in customer and employee experience, launched […]Learn more -
Changing the landscape of CX in the public sector – In conversation with Sari Alomaim
InterviewsBy Mira El-Haj How is the Ministry of Municipal and Rural Affairs (MOMRA) changing the perception of the public sector and delivering the best customer experience for the Saudi citizens?Learn more -
Reshaping the Tourism Industry Post-COVID-19: Balancing the Environment and the Economy
InterviewsBy Maya El-Haj There is no doubt that we live in unprecedented times where the challenges of the pandemic will be experienced for considerably longer […]Learn more -
Reimagining Healthcare: Process Improvement for a Patient-Centric Future
InterviewsBy Maya El-Haj If the healthcare sector is to shift towards a patient-centric model successfully, it will first need to break down and assess the […]Learn more -
Miriam Kugel Talks Work in the Time of Coronavirus
Insights, InterviewsNew Metrics Director Miriam Kugel is featured on the latest episode of “ASPIRAformance™ Resilience in the Time of Coronavirus” with Wael Zaki. Miriam is a […]Learn more -
Bringing Leadership to Teams with ORSC
Insights, InterviewsOnce upon a time, the word leadership was reserved for certain individuals. Today we see the term moving beyond just a role, applied instead to […]Learn more -
White Paper: How to Future-Proof HR
Insights, Interviews“It is not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change.” Charles Darwin Our world […]Learn more -
Oman’s Leading Leaders: Badriya Al Ismaili
Insights, InterviewsWhat inspired you to pursue a career in HR? I began working in HR by chance. My first position was as a recruitment assistant; a […]Learn more -
SMART Customer Experience Management
Insights, InterviewsBy Mohamed El-Hinnawi “Hard work does not guarantee success, but no success is possible without hard work” Dr. T.P. Chia. This quote is applicable to […]Learn more