Technology

Custom Software, Automation, and Integration

As digital ecosystems grow more complex, organizations need agile solutions that adapt to their workflows, integrate with existing systems, and eliminate manual inefficiencies. Relying solely on off-the-shelf tools can limit flexibility and slow innovation. Custom software, process automation, and seamless integration create the foundation for scalable operations, improved data flow, and better user experiences—both internally and externally.

CX Strategy as the Foundation

Seamless Integration

Driving Loyalty and Growth

Building Trust and Competitive Edge

What You Gain

Our Custom Software, Automation, and Integration service helps organizations.

Build software tools tailored to specific workflows, business rules, and use cases.

Streamline operations through intelligent automation of repetitive tasks.

Connect siloed systems to enable real-time data exchange and end-to-end visibility.

Support secure cloud software adoption through tokenization and data abstraction.

Increase speed-to-value by optimizing how systems interact and users engage.

How we Help You Succeed

Custom Software Development

Build web, mobile, and internal applications that meet your exact operational needs. Design user-friendly interfaces with scalable backend architectures.

Workflow Automation

Automate repetitive or multi-step tasks across teams and departments. Improve turnaround times, compliance, and operational accuracy.

System Integration Architecture

Connect CRM, ERP, marketing, HR, and CX platforms for seamless data flow. Use APIs and middleware to synchronize systems and reduce duplication.

Data Tokenization for Secure Cloud Adoption

Replace sensitive data with anonymized tokens to enhance data privacy. Enable secure integration between legacy systems and cloud platforms.

Ongoing Maintenance and Optimization

Provide support, enhancements, and performance tuning to ensure system health and scalability. Use user feedback and telemetry data to guide product iterations.

Why Choose New Metrics

Development expertise centered around workflow design, not just coding.

Proven delivery track record using Melqart, our in-house platform partner.

Strong architectural focus to future-proof integration strategies and automation scalability.

Experience in regulated environments where data security and process control are critical.

All our Services

Research and Insights

Growth Enablement

Customer Experience CX And Engagement

CX Maturity Assessment

Strategy and Operating Model

Voice of Customer Programs (Medallia, Sprinklr)

CX Enhancement & Personalization

Service Design & Optimization

Customer Journey Mapping