Sustainability

Green Operations and Transformation

Sustainability goals cannot be achieved through strategy alone—they must be embedded in day-to-day operations, employee mindsets, customer journeys, and brand experiences. Green transformation drives long-term efficiency, builds trust with stakeholders, and positions businesses to lead in low-carbon markets. Organizations that act now can unlock value through innovation, resource optimization, and purpose-driven engagement across the ecosystem.

CX Strategy as the Foundation

Seamless Integration

Driving Loyalty and Growth

Building Trust and Competitive Edge

What You Gain

Our Green Operations and Transformation services help organizations

Design and activate operational models that reduce environmental impact.

Embed sustainability in customer journeys and service design.

Build internal awareness and engagement around environmental goals.

Strengthen sustainability messaging through authentic brand communication.

Enable long-term performance through behavior change, innovation, and alignment.

How We Help You Succeed

Green Digital Transformation and Innovation

Redesign digital infrastructure, workflows, and systems to reduce energy use and carbon intensity. Integrate green IT principles into platform selection, data management, and technology lifecycle decisions.

Green CX Journey

Map customer journeys to identify opportunities for sustainable interactions and choices. Redesign services to reduce waste, encourage reuse, and align with low-carbon preferences.

Sustainability Awareness and Engagement Programs

Build internal campaigns, workshops, and learning experiences to foster environmental ownership. Activate sustainability ambassadors and peer-to-peer learning across teams.

Sustainability Branding and Communication

Define your sustainability narrative and align messaging across channels. Develop brand assets, content, and campaigns that reflect ESG commitments with authenticity and credibility.

Why Choose New Metrics

Integrated approach combining operations, customer experience, brand, and employee engagement.

Expertise in change activation and human-centered transformation.

Strong creative and communications capability to translate ESG into stories and campaigns.

Cross-functional support from design to rollout, measurement, and scale.

All our Services

Research and Insights

Growth Enablement

Customer Experience CX And Engagement

CX Maturity Assessment

Strategy and Operating Model

Voice of Customer Programs (Medallia, Sprinklr)

CX Enhancement & Personalization

Service Design & Optimization

Customer Journey Mapping