At New Metrics, we empower organizations to

move beyond
the ordinary

Reshape the way
they grow

build meaningful connections

drive transformative change

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True transformation isn’t just about technology or strategy, it’s about creating experiences that matter. We partner with clients to design solutions that drive measurable value for people, businesses, and communities alike.

But lasting change doesn’t happen by accident. It requires precision, agility, and a deep understanding of what drives behavior, trust, and innovation.

Our work combines strategic foresight with real-world execution. By blending data, design, and technology, we turn bold ideas into results that redefine what’s possible.

Value Is Human

At the heart of every solution we create is a single guiding principle: Value is Human. Whether it’s elevating customer experiences, streamlining operations, or enabling growth, we believe every initiative should leave a lasting impact.

elevating
cX

streamlining operations

Enabling Growth

We exist to help businesses thrive in complexity, delivering clarity and progress where it matters most.

Our Values
and culture

Our values are the foundation of everything we do. At New Metrics, we believe in bold thinking, relentless curiosity, and staying true to what matters most creating human value. These principles guide how we collaborate, innovate, and grow together as a team.

The Heart of New Metrics:

Bold, Curious, and Human-Centric

be curious.

be bold.

be human centric.

be curious.

We ask questions, explore possibilities, and embrace continuous learning.

be bold.

We challenge the ordinary to create the extraordinary.

be human centric.

We prioritize people—our clients, communities, and each other.

Where We Are

Key Highlights

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Client Satisfaction Rate

0 %

On-time Project Delivery

Expertise Spanning

Growth & Transformation

People Experience

Technology Enablement

Sustainability

Riyadh

Muscat

Dubai

Beirut

South Africa

Belgrade

CUSTOMERS

100 +

COUNTRIES

INDUSTRIES

10 +

NATIONALITIES

11 +

Testimonials

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New Metrics helped momrah prioritize the critical aspects of customer experience by unifying overall digital experience, through the adoption of their technology tools. In addition to the great change that was achieved they boned with our team and went over and beyond to guarantee our success.

Ministry

of Municipalities and Housing

Kingdom of Saudi Arabia

The team’s dedication, expertise and creativity were beyond exceptional, setting a new benchmark in customer journeys design. Their presence and strong collaboration with our CX team greatly facilitated knowledge transfer and enriched our collective expertise.

Ali Al-Qami

GM of Customer Experience

Riyadh Municipality