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Reimagining Healthcare: Process Improvement for a Patient-Centric Future
InterviewsBy Maya El-Haj If the healthcare sector is to shift towards a patient-centric model successfully, it will first need to break down and assess the […]Learn more -
LinkedIn and New Metrics Partner to Drive Human-Centric Digital Transformation Across EMEA
NewsLinkedIn and New Metrics have joined forces through a formal partnership to drive scalable and hyper-targeted strategic upskilling and talent campaigns, enhance employee engagement and boost organizational growth. […]Learn more -
Can a Loyalty Program for a Hospital Really Work?
InsightsBy Alaa Halawi How can hospitals increase revenue per patient and turn them into loyal customers? By answering this question, we’re neglecting the altruistic care […]Learn more -
How Healthcare can Learn from Other Industries to Improve Patient Experience
Insightsby Mohamad El-Hinnawi The healthcare industry is at a crossroads. The multi-layered nature of the sector has left it bloated and fraught with obstacles for […]Learn more -
Three brand rules that did NOT change in the pandemic
InsightsBy Alaa Halawi As I rushed to a meeting with one of the largest retailers in the region, I was being briefed on the challenges […]Learn more -
Adapting to the Next Normal – How a Learning Culture will supercharge your organization’s ability to deliver growth
InsightsBy Miriam Kugel Organizations that win in competitive markets know that their workforce will need upskilling or re-skilling to be able to stay ahead of […]Learn more -
Building CX Resilience During COVID
InsightsBy Mohamad El-Hinnawi For the past year, COVID-19 has presented an entirely new challenge for people in every country around the world. The uncertainty stemming […]Learn more -
New Brand, New Chapter, New Metrics.
NewsBy Maya El-Haj After nine years of growing our operations and expanding our reach in the fields of experience management and capability building, New Metrics […]Learn more -
How Virtual Team Coaching Can Help Your Organization to Thrive in the Covid-19 Era
InsightsBy Elisabeth Muller With the arrival of the pandemic Covid-19, the world around us changed almost overnight. How we work and do business is one of […]Learn more